Dispatch & Communications

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MPD Dispatch CenterThe City of Maricopa Emergency Communications Center (ECC) began offering 9-1-1 and dispatch services on May 4, 2016.  Our staff of 10 Public Safety Dispatchers, 1 Supervisor, and a Communications Manager work 12 hour shifts to ensure your calls are always answered. Our center is manned 24 hours per day, 7 days per week and 365 days per year.

The City of Maricopa Emergency Communications Center acts as the primary answering point for the police and fire departments within the City of Maricopa. While we do answer all incoming emergency calls, we do not dispatch for medical or fire emergencies. If you have a medical or fire emergency, your call will be transferred to the appropriate agency.

However, in order to provide excellent customer service, our highly trained dispatchers require help from the callers.  

Location 

LOCATION is the number one most important thing that is needed to provide the best police response time possible.  While the ECC contains state-of-the-art communications technology, when calling 9-1-1 the dispatcher will always verify the information they receive.  This is to help ensure there was no error in the location information provided.  Knowing cross-streets, landmarks, nearby businesses can also help your dispatcher send help the right direction.

Descriptions

During your call the dispatch may ask several questions.  Below are a couple of the most common ones.    

Descriptions of the subjects or suspects involved.  These questions may include:

  • Gender
  • Ethnicity
  • Approx. Age
  • Height/Weight or body type
  • Hair color and style
  • Clothing description, top to bottom

 Descriptions of vehicles involved.  These questions may include:

  • Color
  • Year
  • Make/Model
  • License/State
  • Additional information – body style, tinted windows, bumper stickers, etc.

 

Police Emergency Communications Center Contact information:

  • Emergencies: 911
  • Non-Emergencies: (520) 568-3673
  • Administrative calls: (520) 316-6800
    • Option 1: Police Dispatch
    • Option 2: Records
    • Option 3: Property and Evidence

 Police Department Locations and Hours:

 Main Police Headquarters

39675 N Civic Center Plaza S, Maricopa, AZ  85138

Northeast corner of Bowlin and White and Parker, just south of City Hall

Lobby Hours:  Monday through Thursday 7am to 6 pm, Fridays 8 am to 5pm.

 Copper Sky Police Substitution

17985 N. Greythorn Dr., Maricopa, AZ 85138

Southeast corner of Bowlin & Greythorn Dr., across from the Copper Sky Fitness Center.

Lobby Hours:  Monday through Friday, 7 am to 7 pm

 If police service is needed when the lobbies are closed, the Police Department can always be reached 24/7/365 via 9-1-1 for emergencies and our non-emergency number, (520)568-3673, for all other calls.